Excellent service provided by Castles! Found all the staff open, polite, professional, willing to have honest conversations and someone always answered when I called up. Only on one occasion was the person I needed to speak to on another call when I called (I was calling them back as I had missed a call) and I was called back in 5 minutes. All members of staff knew who I was and what was going on with my property sale. As a single women selling a property , I felt that I was not pressurised or intimidated in any way and I felt that I was listened to and valued as a customer. No hesitation at all in recommending Castles as an estate agents!!